Investment Management Firm

DOE

Dallas, TX

KEY JOB FUNCTIONS
All responsibilities are generally performed on a daily basis, unless otherwise noted. Specific responsibilities include, but are not limited to:

• Answer incoming calls and address issues presented, including but not limited to: New Account setup, Transfer of Accounts, Trading and Commissions, and providing consistent quality answers.
  
  
• Respond to e-mail, fax and other electronic requests.
  
  
• Provide financial product knowledge to assist advisors.
  
  
• Work with internal systems to document all contact with advisors.
  
  
• Liaison with various departments to solve outstanding issues.

ADDITIONAL RESPONSIBILITIES

• Provide education to Advisors regarding products and procedures as needed.
  
  
• Identify and recommend ideas for process and procedure improvements.
  
  
• Participate in special projects as requested.

QUALIFICATIONS

• BA/BS in Business, Finance or a related field preferred.
  
  
• Series 7, 63/65 or 66 required. 
  
  
• Group 1 insurance license preferred.
  
  
• Series 24 preferred, or willingness to obtain within 60 days of employment.
  
  
• Proficient knowledge of equities, mutual funds, fixed income, variable annuities and direct participation programs.
  
  
• 3+ years of experience in high-energy call center financial environment.

SKILLS

• Must possess excellent verbal and written communication skills.
  
  
• Must possess excellent customer service skills.
  
  
• Must possess strong analytical and problem solving skills.
  
  
• Must have the ability to work effectively independently, as well as in a team environment.
  
  
• Must have strong computer skills, including proficiency in MS Office applications.
  
  
• Strong attention to detail and ability to multi-task.